Frequently Asked Questions

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out.  Remember prices do not include sales tax.

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high.  Please call our office for a current quote.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally all set ups are done between 8 to 11am.  All units are picked up the same day generally between 5 to 6:30pm.  Sorry but we do not leave units overnight. We will call the Friday before to confirm.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We do set up at select parks but most parks do NOT have electricity. If you want to set up at a park, you may need to rent a generator. We rent generators at a resonable cost.  Reservations for Parks must be made over the phone. Pleae see our Parks page for more information.

Q: What payments do you take?

A: Cash, Checks or Credit Cards ( Not American Express ). If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: Please check out our policies page for details.

Q: Do you require a deposit?

A: Yes all orders require a $50 Credit Card deposit. They are fully refundable if you cancel your order at least 10 days prior to your rental date. If you cancel between 2-9 days prior to your rental you will be given a raincheck that is good for 1 year.

Q: How big are the jumps?

A: Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 450pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

Still have a question? Call or Write: spacejump@cfl.rr.com  4077889441

Space Jump has Free Delivery to the following Cities:


Altamonte Springs, Apopka, Casselberry, College Park, Fern Park, Lake Mary, Longwood, Maitland, Oviedo, Sanford, Winter Park, Winter Springs.

 

 

 

 

Space Jump Inc, rents: Bounce Houses, Moonwalks, Water Slides, Combos, Dry Slides, Dunk Tank & Obstacle Course and Snow Cone & Cotton Candy Machines for your rental needs in the Orlando Florida Area. Call us at 407-788-9441

Space Jump is a family owned and operated business located in Longwood Florida since 1998.

We have been providing Bounce house, Moonwalks, Jumpers,Bouncers,Bouncy Castles,Water Slides, Obstacle Coures, Wet and Dry Combos, Dunk Tanks in the Orando Florida Area

Children of all ages enjoy inflatables, as they see the delivery and set-up they are full of smiles! The parents can relax knowing that their children are playing in a clean, safe environment.

Space Jump caters to many different types of events such as; birthday parties, school functions, church events, day care centers, block parties, family reunions, and many other events